Most Frequently Asked Questions

Most Frequently Asked Questions - FAQs

  1. Do you ship worldwide?

    Yes we offer worldwide shipping

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  2. What is order processing time?

    Processing Time means the time it takes to prepare your (item)s to ship from our warehouse. It varies from category to category, most of items we ship in 1 - 3 days. For custom engraved/personalized items order processing time is 2 - 4 days. If for any item processing time is more than 2 - 4 days then it is mentioned on that product page in detailed description section.

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  3. How long will it take for my order to arrive once it has shipped?

    Currently we are offering 2 shipping ways, their delivery times are given below:

    Standard Airmail Shipping: Once package is shipped it takes 13 - 23 days for package to arrive depending on your country's postal service and customs clearance speed.

    Express Shipping: For express shipping we mostly ship package by either DHL or EMS Express shipping. For Military or PO Box addresses and items that includes batteries are shipped by EMS Express Shipping. Delivery time by DHL is 4 - 6 days and by EMS is 4 - 11 days.

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  4. Do you ship to PO Box or Military addresses?

    Yes we do ship to PO Box and Military addresses. To PO Box addresses package can only be shipped through postal service.

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  5. Are there any additional fees involved in international shipping?

    We do not charge any extra tax or order processing fee. In some cases, there will be VAT or other taxes, customs duties or fees levied by your destination country. Additional charges for taxes or customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs and taxation policies vary widely from country to country; you should contact your local customs office for further information.

    Please note that from our side we try our best to help you avoid tax by listing items as a gift or write an amount lower than the actual product price on customs forms.

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  6. Which payment methods do you accept?

    We accept a variety of payment methods.

    • Credit/Debit Cards Visa, Mastercard, American Express, Diners, JCB, Discover
    • Paypal
    • Moneybookers (Postepay, eNETS, CartaSi, iDeal, Nordea Solo, POLi, Lastschrift (ELV), Giropay, Sofortüberweisung, Laser, Maestro, Carte Bleue, Dankort)
    • Moneybookers eWallet
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  7. Can i pay in my country's currency?

    Yes you can pay in your country's currency. Once you will complete checkout process, on secured SSL billing page you will see an option to pay in a currency of your choice. You can choose from upto 25 currencies including USD, GBP, EUR, AUD, CAD, INR, JPY, MYR, SGD, RUB, BRL, NZD, KWD and many more.

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  8. In which currency prices are mentioned?

    Default currency on our website is US Dollars. But you can choose currency of your choice by using Currency Selector option available on top left corner of our website. Also you can pay us in your own currency, on billing page you will be given an option to pay in your country's currency.

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  9. For couples jewelry will I get pair of items?

    Yes for all our couple's items including couples necklaces, couples rings, couples bracelets, couples watches and couples phone cases if you choose Quantity = 1 you will be getting pair of items means 1 item for men and 1 item for women.

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  10. Do we have half ring sizes?

    Yes for almost all of our rings we offer half ring sizes. You can see ring sizes on product page.

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  11. Can you engrave jewelry?

    Yes we can custom engrave jewelry for you. Rings are mostly engrave on inside part, necklaces and bracelets are mostly engraved on inside/back part.

    To know where exactly engraving will be done  please read detailed description on product page. Please note that default engraving on any of our jewelry can not be changed or removed.

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  12. Can I change engraved text on jewelry?

    No, default engraving on any of our jewelry item can not be changed or removed. Custom engraving is always done on inside/back part of item unless we especially mention front engraving on product page in detailed instructions section.

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  13. How long it usually take to engrave jewelry?

    For custom engravable items orders normal order processing time is 2 - 4 days. We usually ship custom engraved items in 2 days.

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  14. Can I return custom engraved/personalized items?

    No. We are sorry but we personalize item only for you so we do not offer return/refund for personalized items.

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  15. Which size standard Gullei.com using for rings?

    All ring sizes on our website are mentioned in US standards. If you want to convert your ring size to your country's standard then please check this table:

    US/Canada
    Ring sizes
    Inner
    Diameter
    Inner
    Diameter
    Inner
    Circumference
    Inner
    Circumference
    British,
    Irish,
    Australian
    sizes
    Japanese
    sizes
    Swiss/Italy/
    Spain/
    Netherlands

    sizes
    Standard (inches) (mm) (inches) (mm) Equivalent Equivalent Equivalent
    0 0.458 11.6 1.438 36.5      
    1/4 0.466 11.8 1.463 37.2      
    1/2 0.474 12.0 1.488 37.8 A    
    3/4 0.482 12.2 1.513 38.4 A 1/2    
    1 0.490 12.4 1.539 39.1 B 1  
    1 1/4 0.498 12.6 1.564 39.7 B 1/2    
    1 1/2 0.506 12.9 1.589 40.4 C    
    1 3/4 0.514 13.1 1.614 41.0 C 1/2    
    2 0.522 13.3 1.639 41.6 D 2 1.50
    2 1/4 0.530 13.5 1.664 42.3 D 1/2    
    2 1/2 0.538 13.7 1.689 42.9 E 3 2.75
    2 3/4 0.546 13.9 1.714 43.5 E 1/2    
    3 0.554 14.1 1.740 44.2 F 4 4.00
    3 1/4 0.562 14.3 1.765 44.8 F 1/2 5 5.25
    3 1/2 0.570 14.5 1.790 45.5 G    
    3 3/4 0.578 14.7 1.815 46.1 G 1/2 6 6.50
    4 0.586 14.9 1.840 46.7 7  
    4 1/4 0.594 15.1 1.865 47.4 H 1/2   7.75
    4 1/2 0.602 15.3 1.890 48.0 8  
    4 3/4 0.610 15.5 1.915 48.7 J   9.00
    5 0.618 15.7 1.941 49.3 J 1/2 9  
    5 1/4 0.626 15.9 1.966 49.9 K   10.00
    5 1/2 0.634 16.1 1.991 50.6 K 1/2 10  
    5 3/4 0.642 16.3 2.016 51.2 L   11.75
    6 0.650 16.5 2.041 51.8 L 1/2 11 12.75
    6 1/4 0.658 16.7 2.066 52.5 12  
    6 1/2 0.666 16.9 2.091 53.1 M 1/2 13 14.00
    6 3/4 0.674 17.1 2.116 53.8 N    
    7 0.682 17.3 2.141 54.4 N 1/2 14 15.25
    7 1/4 0.690 17.5 2.167 55.0    
    7 1/2 0.698 17.7 2.192 55.7 O 1/2 15 16.50
    7 3/4 0.706 17.9 2.217 56.3    
    8 0.714 18.1 2.242 56.9 P 1/2 16 17.75
    8 1/4 0.722 18.3 2.267 57.6    
    8 1/2 0.730 18.5 2.292 58.2 Q 1/2 17  
    8 3/4 0.738 18.7 2.317 58.9 R   19
    9 0.746 18.9 2.342 59.5 R 1/2 18  
    9 1/4 0.754 19.2 2.368 60.1 S   20.25
    9 1/2 0.762 19.4 2.393 60.8 S 1/2 19  
    9 3/4 0.770 19.6 2.418 61.4 T   21.5
    10 0.778 19.8 2.443 62.1 T 1/2 20  
    10 1/4 0.786 20.0 2.468 62.7 U 21  
    10 1/2 0.794 20.2 2.493 63.3 U 1/2 22 22.75
    10 3/4 0.802 20.4 2.518 64.0 V    
    11 0.810 20.6 2.543 64.6 V 1/2 23  
    11 1/4 0.818 20.8 2.569 65.2 W   25
    11 1/2 0.826 21.0 2.594 65.9 W 1/2 24  
    11 3/4 0.834 21.2 2.619 66.5 X    
    12 0.842 21.4 2.644 67.2 X 1/2 25 27.50
    12 1/4 0.850 21.6 2.669 67.8    
    12 1/2 0.858 21.8 2.694 68.4 Z 26 28.75
    12 3/4 0.866 22.0 2.719 69.1 Z 1/2    
    13 0.874 22.2 2.744 69.7   27  
    13 1/4 0.882 22.4 2.769 70.3 Z1    
    13 1/2 0.890 22.6 2.795 71.0      
    13 3/4 0.898 22.8 2.820 71.6 Z2    
    14 0.906 23.0 2.845 72.3 Z3    
    14 1/4 0.914 23.2 2.870 72.9      
    14 1/2 0.922 23.4 2.895 73.5 Z4    
    14 3/4 0.930 23.6 2.920 74.2      
    15 0.938 23.8 2.945 74.8 Z5    
    15 1/4 0.946 24.0 2.970 75.4      
    15 1/2 0.954 24.2 2.996 76.1      
    15 3/4 0.962 24.4 3.021 76.7 Z6    
    16 0.970 24.6 3.046 77.4      

    Special notes:
    There are several systems for denoting the sizes of jewellery rings in use around the world: The ISO standard for ring sizes is ISO 8653:1986, which defines standard ring sizes in terms of the inner circumference of the ring measured in millimetres.
    - In the United States and Canada, ring sizes are specified using a numerical scale, with quarter and half sizes. An increase of a full size is an increase of 0.032 inch (0.8128 mm) in diameter, or roughly 1/10 inch (more precisely, 0.1005 in or 2.55 mm) in inside circumference. 
    - In Ireland, the United Kingdom and Australia, ring sizes are specified using an alphabetical scale, with half sizes.
    - In India, Japan and China, ring sizes are specified using a numerical scale, that only has whole sizes, and does not have simple linear correlation with diameter or circumference. 
    - In Austria, France, Germany, Belgium and Scandinavia, ring sizes are specified using actual internal circumference in mm (the same as the ISO standard).
    - In Italy, Spain, Netherlands, and Switzerland, ring sizes are specified as the circumference minus 40mm. A 50 in Germany will be a 10 in Switzerland.

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  16. How do I know what is my ring size?

    If you are not sure about your ring size then we strongly suggest you to please follow below give instructions to measure your finger size before placing an order:

    1. Cut a strip of paper or a piece of string. The paper should be no wider than 3/4" (2 cm) and at least 4" (10 cm) long.

     

    2. Wrap the paper or string around the base of the finger to be sized. Make sure the measurement is snug, but not too tight.

     

    3. Mark the string or paper where it completes the circle.

     

    4. Take the length of the paper or string measurement. Measure from the beginning to the mark with a ruler or tape measure.

     

    Find the measurement on the chart below to find the corresponding ring size.

     

    US/Canada
    Ring sizes
    Inner
    Diameter
    Inner
    Diameter
    Inner
    Circumference
    Inner
    Circumference
    British,
    Irish,
    Australian
    sizes
    Japanese
    sizes
    Swiss/Italy/
    Spain/
    Netherlands

    sizes
    Standard (inches) (mm) (inches) (mm) Equivalent Equivalent Equivalent
    0 0.458 11.6 1.438 36.5      
    1/4 0.466 11.8 1.463 37.2      
    1/2 0.474 12.0 1.488 37.8 A    
    3/4 0.482 12.2 1.513 38.4 A 1/2    
    1 0.490 12.4 1.539 39.1 B 1  
    1 1/4 0.498 12.6 1.564 39.7 B 1/2    
    1 1/2 0.506 12.9 1.589 40.4 C    
    1 3/4 0.514 13.1 1.614 41.0 C 1/2    
    2 0.522 13.3 1.639 41.6 D 2 1.50
    2 1/4 0.530 13.5 1.664 42.3 D 1/2    
    2 1/2 0.538 13.7 1.689 42.9 E 3 2.75
    2 3/4 0.546 13.9 1.714 43.5 E 1/2    
    3 0.554 14.1 1.740 44.2 F 4 4.00
    3 1/4 0.562 14.3 1.765 44.8 F 1/2 5 5.25
    3 1/2 0.570 14.5 1.790 45.5 G    
    3 3/4 0.578 14.7 1.815 46.1 G 1/2 6 6.50
    4 0.586 14.9 1.840 46.7 7  
    4 1/4 0.594 15.1 1.865 47.4 H 1/2   7.75
    4 1/2 0.602 15.3 1.890 48.0 8  
    4 3/4 0.610 15.5 1.915 48.7 J   9.00
    5 0.618 15.7 1.941 49.3 J 1/2 9  
    5 1/4 0.626 15.9 1.966 49.9 K   10.00
    5 1/2 0.634 16.1 1.991 50.6 K 1/2 10  
    5 3/4 0.642 16.3 2.016 51.2 L   11.75
    6 0.650 16.5 2.041 51.8 L 1/2 11 12.75
    6 1/4 0.658 16.7 2.066 52.5 12  
    6 1/2 0.666 16.9 2.091 53.1 M 1/2 13 14.00
    6 3/4 0.674 17.1 2.116 53.8 N    
    7 0.682 17.3 2.141 54.4 N 1/2 14 15.25
    7 1/4 0.690 17.5 2.167 55.0    
    7 1/2 0.698 17.7 2.192 55.7 O 1/2 15 16.50
    7 3/4 0.706 17.9 2.217 56.3    
    8 0.714 18.1 2.242 56.9 P 1/2 16 17.75
    8 1/4 0.722 18.3 2.267 57.6    
    8 1/2 0.730 18.5 2.292 58.2 Q 1/2 17  
    8 3/4 0.738 18.7 2.317 58.9 R   19
    9 0.746 18.9 2.342 59.5 R 1/2 18  
    9 1/4 0.754 19.2 2.368 60.1 S   20.25
    9 1/2 0.762 19.4 2.393 60.8 S 1/2 19  
    9 3/4 0.770 19.6 2.418 61.4 T   21.5
    10 0.778 19.8 2.443 62.1 T 1/2 20  
    10 1/4 0.786 20.0 2.468 62.7 U 21  
    10 1/2 0.794 20.2 2.493 63.3 U 1/2 22 22.75
    10 3/4 0.802 20.4 2.518 64.0 V    
    11 0.810 20.6 2.543 64.6 V 1/2 23  
    11 1/4 0.818 20.8 2.569 65.2 W   25
    11 1/2 0.826 21.0 2.594 65.9 W 1/2 24  
    11 3/4 0.834 21.2 2.619 66.5 X    
    12 0.842 21.4 2.644 67.2 X 1/2 25 27.50
    12 1/4 0.850 21.6 2.669 67.8    
    12 1/2 0.858 21.8 2.694 68.4 Z 26 28.75
    12 3/4 0.866 22.0 2.719 69.1 Z 1/2    
    13 0.874 22.2 2.744 69.7   27  
    13 1/4 0.882 22.4 2.769 70.3 Z1    
    13 1/2 0.890 22.6 2.795 71.0      
    13 3/4 0.898 22.8 2.820 71.6 Z2    
    14 0.906 23.0 2.845 72.3 Z3    
    14 1/4 0.914 23.2 2.870 72.9      
    14 1/2 0.922 23.4 2.895 73.5 Z4    
    14 3/4 0.930 23.6 2.920 74.2      
    15 0.938 23.8 2.945 74.8 Z5    
    15 1/4 0.946 24.0 2.970 75.4      
    15 1/2 0.954 24.2 2.996 76.1      
    15 3/4 0.962 24.4 3.021 76.7 Z6    
    16 0.970 24.6 3.046 77.4      

    Special notes:
    There are several systems for denoting the sizes of jewellery rings in use around the world: The ISO standard for ring sizes is ISO 8653:1986, which defines standard ring sizes in terms of the inner circumference of the ring measured in millimetres.
    - In the United States and Canada, ring sizes are specified using a numerical scale, with quarter and half sizes. An increase of a full size is an increase of 0.032 inch (0.8128 mm) in diameter, or roughly 1/10 inch (more precisely, 0.1005 in or 2.55 mm) in inside circumference. 
    - In Ireland, the United Kingdom and Australia, ring sizes are specified using an alphabetical scale, with half sizes.
    - In India, Japan and China, ring sizes are specified using a numerical scale, that only has whole sizes, and does not have simple linear correlation with diameter or circumference. 
    - In Austria, France, Germany, Belgium and Scandinavia, ring sizes are specified using actual internal circumference in mm (the same as the ISO standard).
    - In Italy, Spain, Netherlands, and Switzerland, ring sizes are specified as the circumference minus 40mm. A 50 in Germany will be a 10 in Switzerland.

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  17. Can I change birthstone on jewelry I order?

    No. We are sorry we can not change birthstones on any of our jewelry.

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  18. Is it safe to buy from Gullei.com?

    Yes its completely safe to buy from Gullei.com. We will not be ask or know your credit/debit card information.

    You will be entering your credit/debit card or billing information on SSL secured pages. We are using worldwide renowned payment processing companies i.e. 2checkout.com and skrill.com which are using latest available technology to keep your all information safe and secure.

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  19. I’m interested in selling your jewelry, who should I contact?

    We offer big discounts on wholesale orders. For any information regarding bulk orders please contact us by emailing to: info@gullei.com

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  20. Is Gullei.com offer dropship service?

    Yes we do offer dropship service. We can ship directly to your customer's address without putting our logo or any any marketing material in package.

    Also if you want to ship with your company information or logo we can do that too for an extra fee for printing boxes with your logo. For more information please email to info@gullei.com

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  21. Why I didn’t get a confirmation / shipping email?

    After placing an order you should receive an “Order Confirmation” email with all your order details. Therefore, it is important to provide us with a valid email address.
    If you didn’t receive a confirmation email, please check your spam box.
    To ensure that our emails do not go to your spam/junk folder, add info@gullei.com to your email address list.

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  22. How can I cancel an order?

    Orders must be cancelled within 12 hours after placing the order,

    For personalized or custom engraved items Order Cancellation request must be sent to info@gullei.com within 1 hours of placing an order, because once an item is engraved then we are not in a position to cancel an order.

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  23. What is your refund policy?

    We are totally committed to providing you with the best services possible. We want you to be fully satisfied with every item that you purchase online through our various websites. We understand that sometimes especially for sending jewelry as a gift to your relatives and family, there are emotions and sentiments involved.

    If there is any defect in product you receive then complaint must be lodged by emailing to info@gullei.com within 24 hours of receipt of product, otherwise not compensation will be offered. If you are not satisfied with your purchase, you may return the item for a full refund of the purchase price, within the 7 days from the day you receive the package using our Exchange/Return Instructions, please keep in mind that customer will bear returning package shipping fee and product sending shipping fee. Personalized/Custom Engraved/Made to Order products can not be returned or refunded.

    The item must be returned in new and unused condition with original tags; if any and with all paperwork to insure full credit. "New and unused" means that there are no scratches, or marks on the item. We cannot accept a return of any item with any indication that it has been used, re cut or altered in any way. For your protection, we suggest all returns be sent by a traceable carrier.

    Lot of our products are offered through special bargains, event discounts and promotions, please note that while returning, entire lot/numbers are to be returned, part lot or part numbers will not be accepted, for the simple reason that if that is practiced, it no more remains a lot and is no more eligible for the same price but the selection price.

    All items properly returned under this policy are eligible for a refund/replacement or a store credit, at your option. If you choose a refund, the adjusted purchase price will be credited in the same form of payment used for the original purchase.

    Please note that personalized/customized products can not be returned or exchanged as these are made especially for you, so please take special care during purchasing of personalized products and provide complete and correct information.

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  24. how do I contact Gullei.com?

    Because of our time difference with other countries we suggest you to contact us by emailing to info@gullei.com

    Gullei.com guarantees that all queries will be answered within 12 hours.

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  25. Can Gullei.com custom make phone cover?

    Yes we can custom make phone cases for you. Before placing an order we suggest you to please provide us product link along with instructions for custom order so that we can confirm to you if those changes are possible or not.

    Please contact us by emailing to info@gullei.com

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  26. My phone model is not listed on phone cover page, can I get a cover made for my phone?

    Yes we can do that. Before placing an order please make sure to email to info@gullei.com and provide product link along with your phone model so that we can confirm to you if we can make or not.

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  27. How to provide a Heart Symbol for an engraving?

    You can either copy/paste this symbol ♥

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