Welcome to our support portal
Frequently Asked Questions
Why it is not accepting my credit/debit card?
There could be number of reasons.
- Please note that we accept Paypal and all Credit/Debit Cards.
- Please make sure your card is eligible to make online payments internationally.
- If payment still fails then please contact your bank and ask them to let the payment proceed as in most cases banks assume that someone is misusing the card that is why they do not let the payment proceed.
- If you received an error message during making a payment then please clear your browser cache or remove gullei.com cookie by tapping on Lock icon that you will find in address bar of your browser and then try placing an order.
If you are still facing any problem in placing an order then please email to [email protected] and we will get back to you immediately.Read more
What is order processing time?
Processing Time means the time it takes to prepare your (item)s to ship from our warehouse. It varies from category to category, most of items we ship in 1 - 3 days. For custom engraved/personalized items order processing time is 2 - 4 days. If for any item processing time is more than 2 - 4 days then it is mentioned on that product page in detailed description section.Read more
How long will it take for my order to arrive once it has shipped?
Currently we are offering 2 shipping ways, their delivery times are given below:
Expedited Shipping: For expedited shipping we mostly ship package by either DHL or Postal Express shipping. For Military or PO Box addresses and items that includes batteries are shipped by Postal Express Shipping. Delivery time by DHL/Fedex/Special Line is 3 - 6 business days and by EMS is 4 - 11 days.
Standard Airmail Shipping: Once package is shipped out it takes 8 - 12 business days for package to arrive depending on your country's postal service and customs clearance speed.Read more
Which payment methods do you accept?
We accept a variety of payment methods.
- All Internationally acceptable Credit/Debit Cards
- If you choose "Euros" using currency selector option then you can also pay using Local European Bank Accounts during checkout.
Can i pay in my country's currency?
Yes you can pay in your country's currency. Once you will complete checkout process, on secured SSL billing page you will see an option to pay in a currency of your choice. You can choose from upto 25 currencies including USD, GBP, EUR, AUD, CAD, INR, JPY, MYR, SGD, RUB, BRL, NZD, KWD and many more.Read more
In which currency prices are mentioned?
Default currency on our website is US Dollars. But you can choose currency of your choice by using Currency Selector option available on top left corner of our website. Also you can pay us in your own currency, on billing page you will be given an option to pay in your country's currency.Read more
For couples jewelry will I get pair of items?
Yes for all our couple's items including couples necklaces, couples rings, couples bracelets, couples watches and couples phone cases if you choose Quantity = 1 you will be getting pair of items means 1 item for men and 1 item for women.Read more
Can you engrave jewelry?
Yes we can custom engrave jewelry for you. Rings are mostly engrave on inside part, necklaces and bracelets are mostly engraved on inside/back part.
To know where exactly engraving will be done please read detailed description on product page. Please note that default engraving on any of our jewelry can not be changed or removed.Read more
how do I contact Gullei.com?
Because of our time difference with other countries we suggest you to contact us by emailing to [email protected]
Gullei.com guarantees that all queries will be answered within 12 hours.Read more
What is your refund policy?
We are totally committed to providing you with the best services possible. We want you to be fully satisfied with every item that you purchase online through our various websites. We understand that sometimes especially for sending jewelry as a gift to your relatives and family, there are emotions and sentiments involved.
If there is any defect in product you receive then complaint must be lodged by emailing to [email protected] within 24 hours of receipt of product, otherwise not compensation will be offered. If you are not satisfied with your purchase, you may return the item for a full refund of the purchase price, within the 7 days from the day you receive the package using our Exchange/Return Instructions, please keep in mind that customer will bear returning package shipping fee and product sending shipping fee. Personalized/Custom Engraved/Made to Order products can not be returned or refunded.
The item must be returned in new and unused condition with original tags; if any and with all paperwork to insure full credit. "New and unused" means that there are no scratches, or marks on the item. We cannot accept a return of any item with any indication that it has been used, re cut or altered in any way. For your protection, we suggest all returns be sent by a traceable carrier.
Lot of our products are offered through special bargains, event discounts and promotions, please note that while returning, entire lot/numbers are to be returned, part lot or part numbers will not be accepted, for the simple reason that if that is practiced, it no more remains a lot and is no more eligible for the same price but the selection price.
All items properly returned under this policy are eligible for a refund/replacement or a store credit, at your option. If you choose a refund, the adjusted purchase price will be credited in the same form of payment used for the original purchase.
Please note that personalized/customized products can not be returned or exchanged as these are made especially for you, so please take special care during purchasing of personalized products and provide complete and correct information.Read more
How can I cancel an order?
Orders must be cancelled within 12 hours after placing the order,
For personalized or custom engraved items Order Cancellation request must be sent to [email protected] within 1 hours of placing an order, because once an item is engraved then we are not in a position to cancel an order.Read more
Why I didn’t get a confirmation / shipping email?
After placing an order you should receive an “Order Confirmation” email with all your order details. Therefore, it is important to provide us with a valid email address.
If you didn’t receive a confirmation email, please check your spam box.
To ensure that our emails do not go to your spam/junk folder, add [email protected] to your email address list.Read more
Is Gullei.com offer dropship service?
Yes we do offer dropship service. We can ship directly to your customer's address without putting our logo or any any marketing material in package.
Also if you want to ship with your company information or logo we can do that too for an extra fee for printing boxes with your logo. For more information please email to [email protected]Read more
I’m interested in selling your jewelry, who should I contact?
We offer big discounts on wholesale orders. For any information regarding bulk orders please contact us by emailing to: [email protected]Read more
Can I return custom engraved/personalized items?
No. We are sorry but we personalize item only for you so we do not offer return/refund for personalized items.Read more
Do we have half ring sizes?
Yes for almost all of our rings we offer half ring sizes. You can see ring sizes on product page.Read more